For general iOS issues, please gather a sysdiagnose.

Enabling Logging

1. Reproduce the issue. Important: Note the date and time issue occurred and add this information to the bug report.
2. Trigger a sysdiagnose by simultaneously pressing and releasing both volume buttons + the Side (or Top) button for 1 to 1.5 seconds.

Notes:

• A screenshot will also be taken when the buttons are pressed and released.
• If The sysdiagnose is triggered upon button release.
• On an iPhone you will feel a short vibration when a sysdiagnose is successfully triggered. (The vibration will not occur on an iPad).

1. Wait 10 minutes for the diagnostic gathering to complete.
2. Sync device with iTunes on your host computer or AirDrop the file to your Mac computer.
3. Attach the file listed at the path below under Log Locations to your bug report.

Notes:

• It’s’s very important to note the date and time you reproduced the issue in your bug report. This information will help the engineering team pinpoint the issue in the log file.
• If applicable, please provide the name(s) of the affected app(s) in the bug report.
• Trigger the sysdiagnose as soon as possible after the problem occurs, even if the logs can’t be synced until later.

Log Locations

macOS: